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Disruptive innovation in legal services: Brandmeester develops new proposition
  • Brandmeester is a legal service provider that helps private persons in legal matters, including those who are uninsured

  • Consulting a lawyer may present too large of a threshold, both in terms of costs and the perceived social distance

  • Brandmeester disrupted the market by offering legal services at a fixed fee rather than the traditional hourly billing model

At a glance:

Affordable legal assistance 

Brandmeester may for instance help someone who was let go from their job, settle disagreements with the neighbors or personal injury. The legal service provider was created due to a request that came in from SRK Rechtsbijstand (SRK legal assistance). Initially, this was a claims law firm that also began providing legal assistance to uninsured clients. Due to the consolidation of the insurance market and fewer young people setting up insurance for legal expenses, Brandmeester began its search for new markets.


Client needs come first

Law tends to be a rather traditional market. People quickly dive into the matter itself, the severity of the legal issues and less into the person affected. To develop a disruptive proposition, a paradigm shift was necessary.

 

“People come to us in open panic. For a lawyer, this isn’t a very exciting situation but rather something they see every day. However, these are extremely tense circumstances for clients: your livelihood is gone, your income falls away, you are feeling rejected by your boss. Clients come to us with a strong need to regain control and predictability over their lives.”


Peter Hoitinga | Marketing Director at Brandmeester,

also involved in the company's founding


 

Predictability that empowers

An online platform helped make the process simple and predictable. Essentially a workflow with four clear steps, it also provides price predictability. Brandmeester foregrounded the predictability of working for insurance, combined with the fixed rate and the quality from the legal realm. The accessibility of services differentiates the company from the traditional legal sphere. Brandmeester fits between legal aid insurance and a traditional legal practice, also in part due to the understandable use of language and more informal feel.



 

“Many parties can help you make plans but realizing those plans is also important, this is where we made the difference with IG&H.”


Peter Hoitinga