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Retail transformation

Retail

Your partner in retail transformation

IG&H helps you stay relevant in the era of digital retailing. We combine 30+ years of sector expertise with strategy consulting and leading-edge data science and technology to accelerate your transformation.

Staying relevant as needs change

The traditional role of retail is losing its relevance. Today, everything needs to be fast, fresh, convenient & sustainable – with a personal touch. Digital-native companies are disrupting the sector one at a time, further raising the level of consumer expectations.

 

Staying relevant and increasing brand loyalty includes delivering a differentiated and positive customer experience across multiple, fully integrated customer touch points. But this is no small feat. It requires rethinking business models, making supply chains more flexible, and leveraging the power of data science and technology. The whole organization needs to refocus to speed the pace of innovation because your competition is never more than a mouse-click away.

Our service offerings

For over 30 years, our experts have supported clients across retail, logistics and FMCG to create and deliver superior customer propositions. Today, we do everything with a digital mindset, providing the right support, tools and technology to make your strategy work. 

Digital supply chain →
Data-driven control for more flexibility and flow  ​
Commercial excellence

Data-driven offerings, assortment & pricing

Innovation lab

Digital factory to accelerate impact

Streamlining for
more efficiency

Simplification and automation with Microsoft Power Platform

Customer experience

Driving personalized reach and growth

Redefining sustainability
with data & tech

From (food) waste to

recycling and zero footprint

"IG&H is a very pragmatic, output-oriented consulting firm with a strong

data science capability"

CEO of an international e-commerce player

o9 solutions logo

A hyperconnected supply chain with o9 Solutions

Intelligent, connected, highly automated and autonomous… this describes the supply chain of the future. Why not start building it today? Technology can connect supply chains as a basis to operate, helping you improve visibility, unlocking more control and proactivity. Achieving hyperconnectivity with IG&H and o9 Solutions means you’re making supply chain decisions supported by data, cutting-edge technology and 35 years of supply chain expertise. 

A culture of retail innovation

The retail sector has undergone dramatic changes over the past 33 years. Staying relevant and adapting to changes in demand means retailers must innovate swiftly. For decades, IG&H has enabled innovation and brand loyalty for some of the largest retailers in the Netherlands.

 

Our people, process and culture are optimized for innovation. Like you, our consultants have an entrepreneurial mindset; they approach each project focused on getting results. And we empower them with everything they need to help you succeed.

Retail innovation
Relevant client cases

Relevant client cases

Supporting bol to develop its capabilities in the first and last mile

Supporting bol to develop its capabilities in the first and last mile

Pearle Bril Plan: from rough sketch to fully rolled out subscription model in 9 months

Pearle Bril Plan: from rough sketch to fully rolled out subscription model in 9 months

Process automation and ChatGPT improve customer service at leading travel agency

Process automation and ChatGPT improve customer service at leading travel agency