Digital transformation: OOM Verzekeringen and IG&H take a major step forward

Utrecht, December 9, 2025 – OOM Verzekeringen, together with IG&H, has reached an important milestone in its digital transformation: the first implementation of Microsoft Dynamics as part of the IG&H Insurance Solution. This step enables OOM to execute its operational processes more efficiently and with greater customer focus, strengthening its position in a rapidly changing insurance market.

The implementation significantly reduces the number of manual steps in OOM Verzekeringen’s processes through automation. This makes it possible to respond more quickly to customer inquiries and changes, further improving service delivery. In addition, OOM now has a modern solution that aligns with the dynamics of the insurance market and provides room for future innovation.

“With IG&H, we’ve found a partner that understands what our market needs. This solution helps us work faster, smarter and more customer-focused,” says Edwin Kreikamp, CEO of OOM.

The implementation process took five months (including the holiday period) and was completed on November 10, 2025. The biggest challenge was migrating customers and advisors from the existing back office. Since going live, the first results are visible: greater customer focus and better control over all customer contact information.

“The entire process went smoothly thanks to excellent collaboration, clear coordination and thorough guidance. Our teams quickly embraced Dynamics, which immediately provided better insight into customer interactions, prospects and case management. Processes will run more smoothly as a result, and we can respond faster to customer needs,” says Wendy Baks, Lead Operations at OOM.

Automation boost for OOM thanks to smart architecture

IG&H’s Insurance Solution features modern, modular technology and is offered as a SaaS solution. IG&H combines Novulo as a powerful back end, Microsoft Dynamics as the mid-office and a robust integration layer via APIM and Event Grid. This architecture provides insurers with a future-proof platform that is scalable, flexible and easy to integrate with existing systems. “Our mission is to sustainably transform insurers and help them become future-ready. The collaboration with OOM is a perfect example of that,” says Stephan de Jong, Managing Director Insurance Solution at IG&H.

The successful implementation at OOM demonstrates that technology and collaboration go hand in hand to create value for both insurers and their customers. It shows how digital transformation not only optimizes processes but also elevates the customer experience. “This was the first milestone in OOM’s major transition program. It has made the program tangible for a large part of the staff. We thank the Brand and International teams at OOM for their excellent cooperation and look forward to the next phase,” summarizes Patrick Newland, Director CX Insurance Solution at IG&H.

About OOM Verzekeringen

OOM Verzekeringen is a specialist insurer based in Rijswijk with more than 85 years of experience in insuring special risks. The company offers, among other things, health insurance for Dutch nationals who are going abroad for a long period of time and for foreigners who are coming to the Netherlands. In addition, OOM insures unique buildings and objects, such as beach pavilions, tiny houses, and vacant residential properties, against risks such as fire, burglary, and vandalism.

About IG&H

IG&H is a consulting and technology company with deep sector expertise in financial services, healthcare and retail. They support organizations end-to-end in complex business transformations: from strategic advice to implementing, delivering and managing technology. In the insurance sector, IG&H provides insights into the market, an Insurance Solution and market intelligence through the IG&H Distribution and Performance Monitor, among other services.