Markel modernizes IT landscape with Novulo and IG&H

Utrecht, May 1, 2025 – Insurer Markel Insurance is modernizing its IT landscape by transitioning to Novulo’s insurance platform and Microsoft.

This integrated solution provides a solid foundation for the entire value chain — from customer interaction to policy and claims administration and portals. IG&H is managing the full implementation, supporting Markel both during and after the go-live. Thanks to this strategic partnership, Markel will soon have a future-proof platform that fits the needs of today’s organization and evolves alongside its ambitions for tomorrow.

IT that works the way Markel works

Markel is making this transition to maintain its leading position in the market and to find a solution that better aligns with its operations. The new setup combines Microsoft Dynamics CRM for the front and mid-office with Novulo’s insurance platform for the full back office — including policy administration, claims processing, financial management, and archiving. Both platforms are seamlessly integrated, ensuring a consistent user experience and efficient process handling throughout the value chain.

Markel’s Operations Director, Sjanil Bansraj, explains: "We were encountering limitations in connectivity, performance, and flexibility. Now we have a solution that fits much better with the way we work and that grows with us. Thanks to Novulo’s modern technology, delivered by IG&H, we have the freedom to add new features when needed, while the platform is managed professionally."

Fast implementation through flexible design

Two years ago, Markel launched an intensive benchmarking project to explore alternatives to its existing platform. After testing several solutions, they selected Novulo, thanks in part to a successful proof of concept and a clear business case. IG&H’s ability to offer complete support was also a decisive factor. The implementation project began in January 2025, with the go-live scheduled for summer 2025.

Bansraj highlights: "The speed and professionalism with which IG&H set up this project have been remarkable. The platform runs in the cloud, has strong connectivity, and allows us to design processes exactly the way we want. This makes us more agile and less dependent on external parties."

A platform that grows with Markel

Novulo’s insurance platform enables Markel to respond faster to changing market demands. It comes with a standard configuration that covers the core functions and processes right out of the box. Thanks to the platform’s composable architecture, this setup can be easily expanded or customized, allowing Markel to remain flexible and quickly seize new opportunities or meet emerging requirements.

Frank Wille, CEO of Novulo, says: "Markel is demonstrating that technology can truly be a competitive advantage. We are not delivering a traditional software package, but a platform with a full standard setup for all core processes — one that, thanks to its composable architecture, evolves seamlessly with the client’s strategy. This agility is crucial for insurers who want to stay relevant in a rapidly changing market."

Complete support from IG&H

IG&H is taking full responsibility for the project, including migration, configuration of Novulo, Microsoft Dynamics CRM, and the portals. Even after the implementation, IG&H continues to provide support, offering automatic updates, scalability, and continuous innovation, without Markel needing to worry about development, management, or maintenance. This ensures Markel can always rely on a modern, up-to-date solution that moves with them.

Stephan de Jong, Director of Insurance at IG&H, adds: "Our strategic partnership with Markel is about more than just technology. We ensure that Markel can fully focus on serving its customers, while we manage, enhance, and optimize the platform to keep it future-ready."

Stephan de Jong

Managing Director Technology

+31625058135

stephan.dejong@igh.com