Markel Insurance replaces core systems in record time for faster claims and policy processing

Markel went live with the Novulo platform within eight months and achieved a policy renewal rate of 85 percent 

Utrecht, 15 January 2026 – Legacy systems have been holding back innovation at insurance companies for years. Markel Nederland and IG&H are showing that there is another way. In eight months, Markel replaced its existing CCS/Level system with an integrated solution for all core processes: from relationship management to policy administration and claims handling. Since going live on December 1, 85% of all policies have been renewed. 

Complete replatforming in eight months 

The implementation took eight months, including the summer period. Maximum accuracy was sought during the data migration: all customer, policy and financial data were transferred. The go-live on December 1 coincided with Markel's fiscal year. Shortly thereafter, the December and January renewals were successfully completed, with 85% of all policies renewed. With this transition, Markel demonstrates that large-scale digital innovation is feasible in the Dutch insurance sector. IG&H is supporting the implementation and also taking on application management, a step that further deepens the collaboration between technology and insurers.  

For Markel, this means that processes will become faster and more flexible, enabling the company to respond more effectively to market developments, such as the launch of new products in the Marine sector. Intermediaries who work with Markel will benefit from faster processing of applications and changes. In 2026, a new broker portal will be launched, enabling standard products to be handled entirely through Straight Through Processing (STP). This will enhance the end-customer experience. 

“We wanted to stay ahead of the curve, but we were reaching the limits of connectivity and flexibility,” says Sjanil Bansraj, Director of Sales & Marketing at Markel. “With Novulo, we are now able to implement the latest technological developments in our processes and improve customer service. We now have a platform that works the way we work. We can launch new products faster, such as our Marine line, and have the freedom to add features when we need them.” 

The data migration was complex: fourteen years of customer, policy and financial data had to be transferred seamlessly. “We achieved 100% alignment on all data, both current and historical,” says Stephan de Jong, Managing Director Insurance Solution at IG&H. "That precision was crucial. Markel was able to continue with its core tasks immediately after going live. This shows that large-scale migrations in the insurance sector are feasible within short timeframes." 

“Markel now runs on a platform that is 80% standardized and 20% specific to their way of working,” says Frank Wille, CEO of Novulo. “That balance has enabled them to move quickly, namely in eight months, while remaining flexible for what lies ahead. This is exactly what Novulo stands for.” 

For Markel, this means concrete agility: building new products in weeks instead of months, serving intermediaries faster, automating processes. In the coming years, the sector will increasingly focus on digitization through modern technology and STP processes, a development for which Markel is now ready.  

About Markel Insurance

We are Markel Insurance, a leading global specialty insurer with a truly people-first approach. As the insurance operations within the Markel Group Inc. (NYSE: MKL), we leverage a broad array of capabilities and expertise to create intelligent solutions for the most complex specialty insurance needs. However, it is our people - and the deep, valued relationships they develop with colleagues, brokers and clients - that differentiates us worldwide.

About IG&H

IG&H is a consulting and technology company with deep sector expertise in financial services, healthcare and retail. They support organizations end-to-end in complex business transformations: from strategic advice to implementing, delivering and managing technology. In the insurance sector, IG&H provides insights into the market, an Insurance Solution and market intelligence through the IG&H Distribution and Performance Monitor, among other services.

About Novulo

Novulo offers a composable insurance platform that enables insurers, MGAs, and service providers to build flexible applications that move with the market. The platform combines reusable software components with full control over your own applications, allowing insurers to move quickly without getting stuck in lengthy development cycles or complex implementations. With Novulo, organizations gain the scalability and flexibility to automate processes, optimize service delivery, and achieve growth ambitions – without dependency on external parties. More information at: www.verzekeren.novulo.com