Fast and curious: How to regain IT control in insurance
- alissahilbertz
- 5 hours ago
- 3 min read
The need for digital transformation has never been more urgent, yet most insurers are still tied down by at least one of the following: legacy systems, sprawling IT infrastructures, siloed processes and complex (internal) integrations. Systems that were once the backbone of operations are now becoming bottlenecks for future growth, creating inefficiencies, delays and vulnerabilities. To keep up, insurers need to move away from patching up legacy systems and instead build a flexible, connected setup—a “platform”. With the proper architecture based on platform thinking, insurers can break free from these constraints and regain control over their IT landscape.
Switching gears to a modular architecture
Think of your IT infrastructure as a race car. To win the race, you need a vehicle that’s fast, flexible and tailored to the course ahead. Take the wheel with a modular, cloud-native architecture that allows you to adjust and improve as you go. You don’t have to accept being stuck for days, weeks or months at a time, like for prolongation. Using new techniques allows the insurer to execute this task whilst being able to keep working. In insurance, modular architecture enables a level of flexibility that traditional systems simply can't match. By adopting cloud-native, scalable solutions, insurers can:
Launch new insurance products faster, reducing time-to-market and improving responsiveness to customer needs.
Set up customer journeys as desired, tailored and adaptable to deliver hyper-personalized experiences.
Expose data, making it available across the ecosystem securely, instantly and with purpose.
Take control over back-office operations, from claims processing to policy management, being able to configure all workflows to support Straight-Through Processing.
Futureproofing through control: It’s about choice
What does it mean to “regain IT control” in today’s insurance environment? It means having the autonomy to choose the right solutions for your organization’s needs, without sacrificing flexibility or scalability. This approach isn’t just about speed; it’s about enabling insurers to innovate on their terms. With modular architecture, you control your IT landscape, making it possible to adapt quickly to changing customer expectations and market demands or experiment with new technologies like AI.
Regaining control is also about governance. With composable systems, insurers can build the future they want while maintaining control over critical areas of their operations. Composable systems are built from modular, interchangeable components. They allow insurers to assemble, adapt and scale capabilities as needed. Whether you’re working with tools like Microsoft Power Apps, the Novulo application composition platform or integrating seamlessly with solutions like Dynamics 365 and Azure, you get to decide how much control you want at each step of the process.
For example, insurers can choose to:
Automate key back-office processes, like submitting claims or setting up new customers, freeing up valuable time and resources for innovation.
Integrate seamlessly across various platforms, ensuring data consistency and operational efficiency.
Customize and scale functionality as needed, whether it’s adding new features to an app or modifying user journeys to align with evolving customer preferences.
Get back in the driver’s seat
Thanks to consolidation and internationalization across the insurance market, the race is on. Insurers who regain IT control cannot only keep up with digital disruption but also lead the way. These organizations can evolve as needed. They create a balance between self-development and configuration, testing new ideas without major disruptions to their core operations. Whether it’s through rapid product launches, seamless integrations or custom-configured customer journeys: modular, scalable architectures provide the foundation for the insurer of the future.
Want to regain control of your IT landscape? Reach out to
Stephan de Jong
Managing Director Technology
+31625058135
