PLANgroep is a financial care provider that offers individual help to people who are (temporarily) unable to manage their finances and/or organize personal care. A subsidiary of Cohedron, PLANgroep focuses on debt counseling, budget management and administration for over 25,000 Dutch citizens in need.

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Cohedron CEO, Jeroen Ekkel has hopes of expanding PLANgroep’s success across the rest of Europe. He realized achieving this ambition wouldn’t be possible on the back of PLANgroep’s 10-year-old Sharepoint-based BPM (business process manager), which had become unreliable and couldn’t sustain more growth.

PLANgroep had to transform from a traditional organization to a platform organization. Ekkel turned to IG&H for the digital transformation of PLANgroep’s existing infrastructure, with three requirements for the new system. It had to:

1. Be reliable and adaptable for future needs, without knowing what those needs might be.

2. Facilitate cost-effective scalability, leveraging as many out-of-the-box services as possible.

3. Enforce a “one way of working” approach, while still enabling employees to accommodate their clients’ very specific needs and serve them in a highly personalized way.