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Inzichten
De markt beweegt snel. Dit kan jij ook. Om je geïnspireerd en op de hoogte te houden, publiceren we regelmatig inzichten en tips.
Data Driven Customer Retention Strategy
What we did We established a definition of customer churn that defines the moment of outflow of capital, based on a combination of...
Best Workplaces 2018: first-time participant IG&H ranks 5th!
IG&H ranked 5th on the list of Best Workplaces 2018 in the Netherlands, and it’s something we’re very proud of. Not only because it means...
Book ‘Fit healthcare’ released: author Femke Keijzer’s ‘how,’ ‘what,’ and ‘why’
In the 16 years that I have been active in the field of healthcare, it increasingly struck me that performance management is not that...
4.8% profit margin increase and data-driven approach for leading logistics provider
What they wanted Our client, a leading logistics provider, had an urgent need to increase margin due to a sudden rise in operational...
Action and Bol.com are still more relevant to Dutch customers than their foreign challengers Amazon
Being relevant to your customers should be a key objective for any retailer. Customers have ever increasing expectations and find it much...
How can IG&H help you?
Putting your customers above everything and understanding their gains and pains, is our starting point. 90% of your success is in...
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