Step change in product availability Intertoys



What did the customer want:

Intertoys had to contend with poor product availability, which led to a significant loss of sales. The aim was to increase the availability of DC stock from around 50% to over 80%. The company wanted to achieve this before the start of the high season in the autumn, without increasing the total inventory levels.



What was our approach?

  1. Intertoys’ assortment, together with the category management team, validated and sorted in order to identify a regularly refillable assortment.

  2. Along two tracks – data quality and merchandise planning – we developed quick wins and a sustainable improvement of tools and processes to complement the right assortment with the right stock levels.

  3. Development of a commercial approach to sell surplus stocks at minimum price discounts.

  4. Merchandising planners trained in their new roles.


What have we achieved?

  1. Availability of the DC stock rose from around 50% to over 80% over a period of about three months.

  2. Increased data quality to enable a more streamlined operation.


What did the customer think:

The IG&H approach helped us to combine quick wins with sustainable improvements in product availability and stock levels.

“In a dynamic retail context, we wanted to improve the availability of the DC stock and to develop a reliable replenishment process. The IG&H approach helped us to combine quick wins with sustainable improvements in product availability and stock levels. IG&H provided the right structure and transparency for our activities through the implementation of every step of the project “




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