- 3 min
When does technology enhance customer experience?
It is key to understand how great or poor customer experience influences your consumer’s behavior and your success as a retailer”, De...
- 3 min
Last-mile delivery model under pressure; paradigm shift inevitable
Rising e-commerce sales are driving up demand for parcel deliveries. Good times for logistics carriers, you might think. However, the...
- 1 min
Boosting 8% revenues by aligning customer needs and assortment via >330 new floorplans
What the customer wanted Matching customer needs to the products offered in the store: The current store formats were not in line with...
- 1 min
Enabling a strategic assortment renewal at a Dutch non-food retailer
What we did We designed a clear, complete organizational structure, including clear descriptions of jobs and responsibilities based on...
- 4 min
Six key success factors for initiating a large-scale mechanization project in retail
In recent years we have seen several large-scale mechanization initiatives in the retail industry, and things are not expected to slow...